Slinger Terms & Conditions

Intro & Terms

Thanks for signing up to Slinger, here are the terms and conditions of the usage of the platform. To start let’s go over the terms we’ll use:

• “Slinger” refers to Slinger Staff Limited a company incorporated in England and Wales with registered number 12114994 whose registered office is at 3rd Floor 86-90 Paul Street London EC2A 4NE
• “The Slinger platform” refers to the iOS and Android apps, as well as the web portal on https://business.slingerstaff.com
• “slinger” or “slingers” refer to the individuals who have signed up to the Slinger platform in order to fulfil shifts.
• “Customer” refers to you or your business with regards to usage of the platform.
• “Shifts” refers to the advertising of a time-limited, hourly waged employment between the customer and slinger (not Slinger the business or the platform).

Slinger is a hospitality job and recruitment matching platform, Slinger does not employ any slingers directly, nor does it ensure that any and all shifts are filled. All slingers are self-employed and working on a freelance basis for the customer.

Platform Usage - On Demand Shifts

Booking:

On demand shifts can be booked on the Slinger platform currently only available via a browser at https://business.slingerstaff.com.

We set a minimum level of wage and length of shift that can be booked on the platform. These are:

• Length of shift - minimum 4 hours, and a maximum of 20 hours
  • If a slinger is booked for more than 6 hours in one day, the slinger is entitled to one uninterrupted 20 minute break during their shift. This is in line with the UK Government’s working time regulations.
  • Any breaks that a slinger has during the shift are paid as part of the overall shift payment.
• Hourly Wage - minimum ‘the Real Living Wage’ as set by the Resolution Foundation.
  • The Real Living Wage has a different weighting for London and the Rest of the UK. Based on the location of the site you select on the Slinger platform, you will have a different minimum wage. We define London based on the following post codes:
    • E, EC, N, NW, SE, SW, W and WC covering Inner London
    • BR, CM, CR, DA, EN, HA, IG, SL, TN, KT, RM, SM, TW, UB and WD covering Outer London.
• Shifts are published on the Slinger platform and are accepted on a first come first served basis.

Customers can set different filters on shifts to specify their requirements when it comes to posting shifts. These are:

• Skill Level - each slinger on the platform has a dynamic skill level which we use to determine their expertise on a specific role. These skill levels are role dependent. All slingers start at skill level 5.
• Role - each slinger can specify which roles they would like to see on the platform. There is currently no prevention of a slinger taking any role but their skill level starts at the base level of 5.

Slinger is not liable for misrepresentation of these above factors due to self-reporting by slingers on the platform.

During Shifts

• Slinger holds no liability in:
  • ensuring that slingers attend the shift, where we can provide a replacement we will endeavour to do so.
  • ensuring that slingers are qualified to operate catering equipment. In all cases it is the Customer’s responsibility to ensure that slingers are trained and are comfortable using catering equipment.
• The Customer’s employers liability insurance covers the slingers when working on their business premises.
• The hours that are advertised on shift posting are the customer guaranteeing to pay that amount. If you no longer require the slinger, they are entitled to stay for the duration of the advertised shift but can agree to leave early. At this point they should check out on the app.

Platform Usage - Trial Shifts

• Customers on Slinger that are paying for the Hiring Plan subscription are able to approach slingers for full time employment as much as they would like.
• Customers on Slinger that are not paying for the Hiring Plan subscription are able to approach slingers for full time employment for a payment of £500 per slinger hired.

Disputes

• If a slinger is late or leaves early this should be reflected in their timesheet. Any lateness beyond 30 minutes the customer is able to cancel the shift without having to pay for the shift. Please alert Slinger Support to do so.
• If a slinger is unable to complete the tasks set out on the shift then they will be paid for the hours they have worked and no more.
• If a slinger’s conduct on the shift falls beneath your expectations, please send the slinger home and alert Slinger Support.
  • Slinger will then conduct an investigation into what happened and come to a resolution.

Payment / Cancellation / Refunds

• Slinger’s standard fees are set at £2 + VAT for each hour worked, pro-rata.
• Slinger requires that all shifts are either paid for up front or the business has a valid payment method on file (direct debit, card payment).
• Invoices are broken down by line item in the following way:
  • {Role} - {Date of Shift} ({Start time} - {End time} @ {Site Name} [{duration of shift} hr @ £{hourly wage}/h
    • i.e. General Staff - 15/04/24 (13:00-21:00) @ Test Site [8 hr @ £11.95/h]
    • No VAT is charged on this line item
  • Slinger Fee
    • VAT is charged on this and it is calculated by the duration multiplied by £2 + VAT.
• If paying up front for a shift, the timesheet that is generated from the shift may be more or less than the original upfront payment, in this situation Slinger reserves the right to subsequently charge your payment method to ensure full payment of the shift has been completed.
• If paying on a subscription for a shift, the timesheet that is generated by the slinger on a shift is sent to you with 48 hours to confirm the timesheet. If 48 hours passes the timesheet is automatically confirmed and the shift is added to your weekly invoice.
• Fees associated with cancellation of shifts:
  • More than 24 hours before the shift start time - No fee
  • Between 24 hours and 12 hours before the shift start time - 50% of the slinger’s wage and 100% of Slinger’s fee
  • Less than 12 hours before the shift start time - 100% of the slinger’s wage and 100% of Slinger’s fee
• If for any reason a shift either doesn't go ahead or the slinger doesn't turn up to the shift the following refunds will be applied:
  • If you're on a subscription the shift most likely won't have been charged but if it has you'll be offered credit to use for any future Slinger shifts.
  • If you've paid up front for a shift you'll be refunded your money back to the card you paid with.

Data & Intellectual Property

• All data on the Slinger platform is owned by Slinger Staff Ltd.
• Any exporting of data from the Slinger platform may only be for personal and non-commercial use.

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For Slingers:

Welcome to Slinger! Thanks for signing up, by creating your account with us you agree to the terms and conditions as listed below.

TL;DR

Here are the big things you need to know using the Slinger platform:

• By creating an account you agree that the following conditions apply to you:
  • You are over 18 years old
  • You have the right to work in the UK as a self-employed worker
  • You and you alone have access to your account
• Slinger does not guarantee any shifts or access to shifts as part of your use of the Slinger platform.
• By taking a shift on the Slinger platform, you are working under the direction of the business you’ve accepted the shift for. Slinger advertises shifts and facilitates the payment between business and slinger, you are not directly employed by Slinger.
• You are working under self-employment which means you are liable for your own taxes. Slinger can provide you with a detailed export of all the shifts you’ve worked and the remuneration associated with them.

Payment

By accepting a shift on the Slinger platform you are accepting a direct freelance employment with the business.

Invoicing

• Automatic Invoicing: Once a shift is completed, Slinger will automatically raise an invoice for the hours worked, which is then sent to the business.
• Safeguarding Account: Payments from the business are held in a safeguarding account until the timesheet is confirmed.

Timesheet Confirmation

• Completion of Timesheet: Upon completing a shift, you must complete your timesheet, detailing the hours worked.
• Business Confirmation: The timesheet is sent to the business for confirmation. If the business does not confirm within 48 hours, the timesheet will automatically be considered confirmed.

Payment Disbursement

• Payment Schedule: Once the timesheet is confirmed, payment will be transferred to your Slinger Wallet within 7 days.
• Withdrawal: You can withdraw funds from your Slinger Wallet to your nominated bank account instantly after the payment is available.
• Payment Tracking: You can track your payments, view upcoming payments, and manage your payment details through the app’s Payment page.

Fees and Deductions

• Service Fee: Slinger may charge a service fee for the use of the platform. The details of this fee will be provided during the shift acceptance process.
• Deductions: Any applicable deductions such as taxes or other statutory obligations are your responsibility as a self-employed worker.

Disputes

• Payment Disputes: Any disputes regarding payment must be raised within 7 days of payment disbursement. Contact Slinger support to initiate a dispute.
• Resolution Process: Slinger will investigate the dispute and aim to resolve it within a reasonable timeframe. Decisions made by Slinger regarding disputes are final.

Updates to Payment Terms

• Notification: Slinger reserves the right to update or change the payment terms. You will be notified of any significant changes via email or through the platform. Continued use of the platform after any changes indicates your acceptance of the new terms.

Use of Platform

Acceptance of shifts & Strikes

If you accept a shift on the platform you have 1 hour to cancel without penalty as we understand that sometimes you might have made a mistake. After 1 hour you are fully expected to attend the shift and be qualified to do the job based on the role and tasks listed on the shift.

Termination

Slinger reserves the right to remove you from the Slinger platform for any reason, including but not limited to the following:

• Violation of Terms: Any breach of the terms and conditions outlined in this agreement.
• Repeated Strikes: Accumulation of strikes as per the strike policy.
• Misconduct: Involvement in gross misconduct such as alcohol, drug, and/or substance use, abusive or threatening behaviour, stealing, sending another person in your place, or fraud.
• Fraudulent Activity: Any form of fraud or misrepresentation.
• Non-Compliance: Failure to comply with job requirements, such as uniform, necessary skills, or important information provided for each shift.
• Inactivity: Prolonged inactivity on the platform without valid reason.
• Unprofessional Behaviour: Negative feedback from clients, repeated late arrivals, or no-shows.

Upon termination, you will be notified via email and any pending payments will be processed as per the regular payment schedule. You will not be able to access your account or accept new shifts immediately after termination.

Code of Conduct

🛎  Keep your notifications on: We’ll contact you 24 hours and 2 hours before every single shift to confirm you’ll be attending. If your notifications are off, you might miss this and risk losing your shift. So keep them on at all times!

🔍  Always check the job requirements: Before accepting a shift, you must to check the requirements thoroughly. This includes uniform, necessary skills, and important information such as whether you’ll need to do any heavy lifting or serve alcohol. Don’t accept any jobs you don’t fit the requirements for.

❌  Shift cancellations: You can cancel a shift up to 48 hours before it starts via the app. If you need to cancel within 48hrs you MUST contact us via the in-app live chat (or email us via support@slingerstaff.com). If you don’t contact us, you’ll be subject to a strike on your account - we operate on a 3-strike policy, after which you’ll be removed from the platform.

🚫  No-show policy: If you do not turn up for your shift without giving us notice, Slinger will remove you from the platform. If you couldn’t show up due to an emergency, you can appeal against this decision with sufficient evidence.

💰  Payment information: You’ll be paid in 7 - 9 days after your shift is completed. Make sure you keep your payment details up-to-date on the app. You can also track when your next payment is coming, and how much you’re due, on the app’s Payment page.

⭐  Rate your shifts: After each shift, you’ll get the chance to rate and review the business. Tell us what you liked and didn’t like, to ensure our slingers get the best experiences with the best businesses!

Additional Terms and Conditions

Confidentiality

You agree to keep confidential any business information you receive during your shifts. This includes but is not limited to trade secrets, customer lists, business strategies, and operational processes.

Data Protection

Your personal data will be handled in accordance with our Privacy Policy. You have the right to access and modify your personal data as per the data protection laws in the UK.

Limitation of Liability

Slinger is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform or your engagement with businesses through the platform. This includes, but is not limited to, damages for loss of earnings, business interruption, or loss of business information.

Dispute Resolution

In case of any disputes arising from your use of the Slinger platform, you agree to first attempt to resolve the dispute informally by contacting Slinger support. If the dispute cannot be resolved informally, it shall be resolved through binding arbitration in accordance with the arbitration rules of the UK.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any legal action or proceeding related to your use of the platform shall be brought exclusively in the courts of England and Wales.

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